Projects
Select each image to view a PDF of the full project
Elavon
Project type: Elavon.com U.S. website update
Date: June 2025
Role: Content strategist
Elavon is a global payment processing solutions company. This project covers an update to the Elavon website customer support sections that were originally split into two separate pages, resulting in a confusing user experience.
Using secondary research that supported combining the two pages with the navigation, we created a support section to help current and potential customers easily navigate to one location where they can find assistance and connect to a human representative if needed.
I worked with a designer to create a high-fidelity mockup of a clean page with revised content.
E*TRADE from Morgan Stanley
Project type: Morgan Stanley internal application
Date: April 2024
Role: UX writer/Content designer
Morgan Stanley is a multinational investment bank and financial services firm.
This project involved building an internal application to help finance professionals attest that their security recommendations fall under the Regulation Best Interest (Reg BI) rule under FINRA, from the U.S. Securities and Exchange Commission (SEC). I served as the content designer on the team, collaborating with stakeholders, UX design and research leads to successfully create a seamless user experience for finance professionals making security recommendations in the client's best interest.
E*TRADE from Morgan Stanley
Project type: Morgan Stanley internal application
Date: November 2023
Role: UX writer/Content designer
Morgan Stanley is a multinational investment bank and financial services firm.
This project was part of a firm-wide enhanced due diligence initiative (EDD) that involved verifying customer data to ensure compliance. A user flow was created within the customer profile to allow them to review personal information for all accounts and update where needed, while giving them ample time to complete the process and to save and return later to complete it. I was one of two content designers on this team working in collaboration with the UX designer, dev team and project manager.
Humana Inc.
Project type: Go365 wellness & rewards website
Date: June 2022
Role: Content strategist
Go365 by Humana® is a healthy living and learning program that rewards members for completing activities. During this project with Humana Inc., I worked on a team to redesign the Go365 client website and portal. I worked with a third-party vendor to create content from concept to delivery, in collaboration with a UX designer and research team to enhance the overall user experience for the Go365 medicare website and internal portal flow.
Safe-Guard Products International
Project type: Vroom protect website
Date: July 2021
Role: Content specialist
Vroom is an online used auto retailer. For this project I worked with a team to build a website for individuals to purchase an extended warranty who bought cars through Vroom. As the Content Specialist, I wrote all content including landing, support pages, and sign- up flow in collaboration with the UX design, product and development team.
